Learning Hub

Have you recently called your IT provider for more unplanned on-site visits than usual? Instead of sticking to the routine IT maintenance visits, are your provider's IT technicians now being called to your location to fix a growing-laundry list of minor issues?

You may wonder, "Do I need to hire an on-site IT technician, or is my IT provider not working out?"

We've put together seven questions to help determine whether your company might benefit from hiring an internal IT technician to help with small, daily IT tasks.

During the first few months of 2022, mobile malware attacks surged by 500%. In addition,  over 60% of digital fraud now occurs through mobile devices.

Mobile phones now do many of the same functions as a computer. Yet, people tend to secure their computers better than their smartphones.

If you turn on your computer and all of your files are gone? What do you do? How does it affect your business?

If you are hit by ransomware, do you know how quickly you can be back online?

What do you need to return to productivity when vital IT applications or hardware go down?

These situations are examples of IT disasters, and they can halt productivity, damage your reputation, and accrue significant financial losses if they are not handled swiftly and effectively.

The cybercrime industry looms as a constant threat to businesses and individuals. Experts estimate that cybercrime costs will reach $10.5 trillion annually by 2025. Now, it's rarely a case of "if" you experience a cyberattack. Instead, it's a matter of "when.

When you say the phrase "IT disaster," often it's associated with a natural disaster or catastrophic damage to your office building. But IT disasters are more than facility damage. They can be anything—seemingly big or small—that affects your IT setup in a way that halts productivity.

With smartphones in nearly every home, businesses must decide how mobile devices fit into their company's security practices and work procedures. In addition, the 2020 pandemic introduced a new remote workforce, many of whom used personal home computers for work.

As cyberattacks grow more frequent and costly, IT security importance increases. In recent security discussions, you may have heard the phrases "SOC and SIEM," two more IT acronyms. But what do they mean, and why do they matter to you?

The SOC and SIEM work to identify threats on your network, protecting you from cyberattacks.

When you bring in a new IT provider or IT team, you may wonder, “Can they really help my business reach its goals? Or is this just another vendor?”

Many IT providers refer to their most positive, effective client relationships as “partnerships.

What do you do if you receive an odd email from your boss? Do you hit reply, perform the task, or call your boss to verify the email came from them?

Cybercriminals (also known as "bad actors") are now using AI to create convincing phishing emails.

With the average cost of a data breach in 2022 being $4.35 million, cybersecurity is now a significant concern for many businesses.

To add additional layers of protection, many companies also enroll in cyber insurance plans. When an insured organization faces a cybersecurity attack, it can file a claim with its cyber insurance to minimize losses.

The frequency and cost of cyberattacks continue to grow. Fortunately, new and old security technology is rising to meet the challenge as new threats occur. For example, antivirus security programs and endpoint detection and response (EDR) programs both work to protect your system from threats.

In today's world of high-speed internet and lightning-fast applications, slow technology can feel frustrating and ineffective. So what do you do when your computer seems forever stuck in the loading screen?

While some issues can be fixed with a simple reboot or software update, others may require an expert's hand.