What makes good IT support?

A good IT help desk can make all the difference between frustration and efficiency for businesses and individuals. But what exactly makes a help desk "good"? Is it the technical expertise of the support staff? The speed of response? Or perhaps the ability to provide personalized solutions?

WEBIT Services has served the greater Chicago area for over 25 years by helping clients build effective IT strategies and IT systems, all with a focus on education and partnership.

3 Ways business strategy affects IT solutions

How can you know if an IT solution will help your business grow? Will it work for the long-term or short-term? And is your IT solution something that meets both your needs and your budget?

Your IT provider can help you answer these questions to the best of its ability, but it's more challenging to match a client to an IT solution without insight into the client's long-term business goals and strategies.

What makes a good IT onboard?

When you begin a new IT partnership, what does the start of that relationship look like? How do you avoid future frustrations by building a solid foundation?

While the timeframe and exact definition may vary between IT providers, onboarding is generally the first 30 days of a new IT partnership between provider and client.