As places of knowledge and community, libraries have harnessed the power of technology to continue serving their patrons well.
Libraries still carry catalogs of books, magazines, and newspapers, but how are they now using technology? What technical resources do they offer? While the answers may vary from library to library, more institutions provide digital tools and resources.
We interviewed Brian Wilson, the Head of IT for Lincolnwood Library, to learn more about how IT is used in libraries.
WEBIT Services has provided IT support for the greater Chicago area for over 25 years. In recent years, WEBIT has begun partnering with its local libraries, providing IT expertise so libraries can do what they do best.
By reading this article, you will learn how libraries utilize technology to help the public.
How are libraries changing?
Going Digital
Changing paper-based systems to cutting-edge digital solutions is growing. Libraries fully embrace the challenges and opportunities that come with this transition.
Nowadays, library check-out and check-in systems are increasingly digital. In turn, libraries need tools to create and read barcodes for their catalogs and materials. These new digital systems speed up catalog searches, returning, and lending materials.
In addition, new applications provided by vendors have become vital in streamlining library services. Many libraries offer mobile applications like "Libby" and "Hoopla," which allow users to download ebooks, audiobooks, and other resources.
However, as they forge ahead, libraries are cautious not to overextend themselves with unnecessary tech. The focus is on finding the right balance by leveraging technology to achieve their goals effectively.
Libraries want to ensure their utilized technology fits their budget, serves the public, and streamlines their systems. They are looking for tools that will be actively used and accessible.
Serving the Public
At the heart of every library's mission lies a commitment to serving the public. People turn to their local libraries for help with a vast array of questions. These may range from simple tech queries like "Can you help me set up an email account?" to more complex concerns like "What's my IP address?"
In response, libraries have recognized the need to stay up-to-date with technological advancements. This ensures that they can continue providing cutting-edge services to their patrons.
More people are familiar with using their smartphones than traditional desktop computers, so libraries now offer classes and resources to help people thrive in all device families.
“In recent years, there’s a huge push away from laptops and towards mobile,” says Brian. “There’s a need to support mobile really well and be familiar with all mobile device brands and systems.”
Computer classes, technology workshops, and personalized teaching are now regular features in libraries' repertoire. By empowering their visitors to navigate the digital landscape confidently, libraries become allies in the quest for digital literacy.
Accessing Resources
A core aspect of any library's mission is to help people access and discover valuable resources. The modern library-goer has become more specific in their demands, seeking niche and specialized materials.
“With the growth of the internet and smartphones, we’ve noticed patrons looking for increasingly specific items, titles, or topics,” says Brian. “Libraries may not have the shelf space for all of these resources. That’s why library online resources are so valuable. They allow libraries to hold more resources without needing physical space.”
To meet these expectations, libraries have incorporated technology into their resource-finding arsenal. Library systems and applications have improved their search functions to help patrons better locate resources.
As more individuals prefer smartphones over traditional computers, libraries redirect their attention to cater to this growing demographic. More and more libraries offer smartphone applications and classes to address this need.
Library IT Systems and Managers
To provide seamless services, libraries must ensure the smooth functioning of regular systems like internet connectivity.
Simultaneously, they must manage library-specific systems such as catalogs and material check-out processes. It's a delicate balance between maintaining conventional infrastructure and implementing advanced technology.
This is where Library IT Managers come in. Beyond the expected troubleshooting and equipment maintenance, these tech experts must learn and manage the library's unique systems and assist patrons.
“Keeping track of resources is huge,” says Brian. “Public libraries offer a ton of stuff, and a lot of work is involved in making these resources available to the public. It doesn’t matter if you’re a small library or a larger library. There’s a lot to keep track of and to ensure it’s accessible.”
Patrons are not married to a single brand, software, or technology style. Therefore, helping them requires a broad knowledge of different tech. Library IT Managers must understand diverse devices, software, and tools.
In addition, these specialists contribute to a seamless visitor library experience by preventing or resolving downtime issues.
If the library check-out system goes down, patrons cannot return materials, leading to frustration for patrons and slowed productivity for library staff. The Library IT Manager is responsible for getting systems back online.
If a library patron or staff member has a technical concern or question, the Library IT Manager is there to help. They keep the library's technology and IT system healthy.
External IT Providers and Libraries
A Library IT Manager may bring in an external IT provider if they need additional support.
“As much as I try to learn about new IT tools and innovation, I only know so much. I don’t know everything, and I’m not always available,” says Brian. “The library is open for more hours than I’m here. Because of that, I may not get to everything. There are times when I need someone to help double-check an issue. Having that backup is really helpful. There may be times when I’m unfamiliar with a particular technology, and having that additional expertise is helpful.”
IT providers working with libraries must bring specialized skills. From maintaining firewalls and IT systems, these tech experts help the Library IT Manager create a healthy IT environment.
Next Steps to Understanding Libraries and Technology
Libraries are on a journey of innovation and adaptation. Focused on serving the public, these institutions have embraced technology to transform their systems.
Providing essential tech education, access to materials, and maintaining seamless operations all contribute to the success of modern libraries.
Libraries demonstrate their enduring relevance in an ever-changing digital landscape by continually evolving and staying receptive to patrons' needs.
As libraries continue to leverage technology in creative ways, they remain invaluable community resources. They empower individuals, enriching their lives through access to diverse resources and fostering a sense of belonging.
For over 25 years, WEBIT Services has helped hundreds of clients build successful IT strategies and processes while utilizing effective technology.
If you are looking for a new IT provider, schedule a free 30-minute consultation to see how WEBIT can help.
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