FAQ

Why does IT support always feel so slow with my current provider?

Because most IT providers don’t have a proactive process and are buried by the volume of tickets their clients create. At WEBIT, our employee-owned help desk uses a triage process and SLAs to guarantee fast response times for hybrid and multi-site teams.

How can I trust an IT provider not to nickel-and-dime me?

Look for transparent, fixed-rate pricing with no commissions or hidden fees. We are 100% employee-owned, a two-time BBB Torch Award for Ethics winner, and use a fixed-rate model reviewed quarterly.

How do I know if my business is protected against ransomware?

A layered security stack backed by a guarantee is the safest approach. Our cybersecurity service follows NIST CSF 2.0 and can include HIPAA, SOC2, CMMC, PCI, and other frameworks to reduce risk and meet insurance requirements.

Why doesn’t my IT provider give me a clear plan for the future?

Most MSPs do not ask the right questions or align with business outcomes. WEBIT provides an 18-month IT roadmap reviewed quarterly with budgeting and project planning so IT supports growth.

How do I know if it’s time to switch IT providers?

If you are not receiving the outcomes you want and IT is not an advantage, it is time to consider a new partner. We offer proactive strategy, predictable pricing, and measurable security.

What happens if my company grows or opens a new location?

IT should scale with your business, not hold it back. We design infrastructure and strategy to grow with you, and use quarterly Technology Business Reviews to keep technology aligned.

Why does IT feel so unpredictable and expensive?

Hidden costs and poor planning make IT unpredictable. WEBIT uses a fixed-rate, transparent model and quarterly reviews to eliminate surprise invoices and keep IT manageable.

What’s the difference between Managed and Co-Managed IT?

Managed IT is for companies without an internal IT department. Co-Managed IT is a partnership with your staff where we provide help desk, escalations, projects, security, or strategy.

How does WEBIT handle compliance (HIPAA, PCI, NIST)?

We align IT with standards such as HIPAA, PCI, CMMC, and NIST CSF 2.0. Compliance is built into our process and we also help with cyber-insurance readiness.

What makes WEBIT different from other IT providers?

We are employee-owned, nationally recognized for ethics, and do not take commissions or kickbacks. Our focus is on long-term partnerships with transparent pricing, SLAs, and proactive security.

How does being employee-owned benefit me as a client?

It means every team member has a personal stake in your success. As an ESOP company, our employee-owners are accountable, invested, and committed to delivering outstanding service.

What is a Technology Business Review (TBR) and why does it matter?

A TBR is a quarterly meeting that reviews performance, security, and future plans. It keeps IT aligned with your goals and ensures your roadmap stays on track.