VoIP: What to look for in a provider

The time has passed when small businesses had limited options for internet-based phone calls. Today, there are so many affordable and feature-rich VoIP solutions, and picking the right one often feels overwhelming. The ideal choice will be different for every business, but understanding a few key variables should help you significantly narrow down your options. […]

Tips to enhance your on-hold messages

Customers can get frustrated over your support hotline, usually involving confusing call options, troublesome connections, or unhelpful representatives. If your phone system has problematic on-hold messaging, you’re likely to cause further annoyance to an already irate person. Solving their problems isn’t something that you can leave to automated voice messages, but it’s essential in most […]

Online video chat enhances customer service

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough. The eventual integration of online video chat as a customer service platform […]

WebRTC: internet calls without the software

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out. What […]

The business benefits of CRM software

Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn’t already using CRM, here are five reasons why you should definitely give it a chance. Grows […]

5 ways to get a better ROI from your VoIP phones

If you’re making or receiving VoIP calls from clients you may be sitting on top of a trove of valuable data, and not even know it. Whether you’re still getting accustomed to your new telephony system and its features or you’ve been using it for much longer and are simply unaware of its existence, it’s […]