Adding new hardware and software in your business to your office is more than just plugging it in or hitting a few keys to install it. There are several settings to consider, including security and system dependency. It can become overwhelming and time-consuming.If not done correctly,it can also create new risks in your business.
Your IT provider is more than a helpdesk. For example, many IT providers include “Technology Deployment” services to assist in configuring and setting upnew technology and systems. But what does this look like, and how does it help you?
For over 25 years, WEBIT Services has helped many clients reach their IT goals. We’ve purchased and set up our fair share of software and equipment in that time. In this article, we define technology deployment and how to know if it’s a service that could benefit you.
What is technology deployment?
Technology deployment is the process of adding or updating software or hardware for one or more users or systems in an organization. The service also includes connecting dependent software or hardware and other accessories like docking stations, printers, and computer monitors.
When new technology is deployed, the goal is to seamlessly integrate the new or updated systems into the existing environment. They’ll need access to various computer files and software to do their job. Unfortunately, new computers don’t come prepped for your office and employee needs. However, when you order your hardware equipment through an IT provider, they will also program the new computers to match employee needs through workstation installation.
What’s involved in selecting and deploying new technology?
1. Creating or reviewing the “IT Roadmap”
Before providing a proposal for any new technology, your IT provider should evaluate your current IT setup, use, and goals. This information is part of your “IT Roadmap.” The IT roadmap is a term to describe the near and long-term goals for the organization that drive the lifecycles of your technology.
Your IT provider will provide a comprehensive proposal for any new technology being recommended and review it with you to ensure it aligns with the goals and objectives of the organization.
Once the proposal is approved, your IT provider will order all the necessary equipment or services. In the case of new hardware, it will be delivered to their office for inspection and preparation for deployment.
Your IT provider will inspect any new hardware for damages and functionality. If they find any issues, your provider will work directly with the vendor to arrange for a replacement. Once all the equipment passes inspection, they will move on to the prep stage.
5. Equipment Preparation
Once any hardware has cleared inspection, your IT provider will begin setting up the equipment according to the process checklists they follow to ensure success. This can include items such as:
- Connecting the equipment to your organization’s network.
- Adding access to the appropriate network resources.
For example, “Accounting employees need access to the M: Drive,” etc.
- Transfer any data or files from systems being decommissioned.
- Add any additional programs or systems.
- Add necessary permissions and security.
The goal is for the new technology to seamlessly integrate into your organization and be ready to use immediately post-deployment. Having your IT provider deploy new technology following a proven process will increase the likelihood of immediate success and enhance productivity.
6. Delivery and final setup
Once the hardware is deemed functional, the IT provider will deliver it to your office. An IT technician will complete the setup. Before leaving, they will test the new technology, ensuring everything works according to plan. If anything is missing, they are there to make corrections in real time.
Do IT providers do technology deployment for remote employees?
Yes! But with slight modifications in the delivery and setup stage. They will procure and program any hardware for a remote employee using the same process as on-site employees. However, IT providers may not have the resources to set up every remote employee’s home office, so they have two delivery alternatives.
If an employee is local and can reach their organization’s office, an IT provider may arrange to meet them at a set delivery time to deliver and test the hardware.
For a remote employee that is not local, IT providers will ship the device(s) to the employee and be available through the IT helpdesk to help get the employee operational or to address any additional concerns or questions.
What are the benefits of technology deployment services?
Like procurement through your IT provider, technology deployment is designed to save time and frustration. The IT provider removes this burden from clients and delivers plug-and-play-ready solutions. The goal is to bring clients new technology with little to no interruption to productivity.
Is there a fee for technology deployment services?
Yes, but how the fee is set varies between IT Providers.
There can be an initial charge for procurement to cover the time and labor cost to find the best solutions for client needs. Then there can be a fee for the labor of properly configuring and deploying new technology.
Some providers may set the labor as an hourly fee. Once the equipment is procured, they will charge for the time it takes to program, deliver, and test the hardware.
Other providers will set a flat fee to cover the technology deployment project.
How do I know if technology deployment services are a match for my organization?
Technology deployment services can be helpful regardless of your business size or focus.
These services seek to save their customer's time and make technical transitions as smooth as possible. They are particularly beneficial if your organization has unique or complex permissions/data structure or any customized/integrated software. In addition, it removes the stress of setting up new technology so their clients can enjoy the benefits of it being deployed the first time correctly.
Technology deployment is helpful even if your organization is primarily cloud-based, as your IT provider can ensure your cloud systems and software are successfully deployed and accessible safely and securely.
Technology deployment services might not be a match if you have an internal IT team that specifically handles the organization’s IT projects. They may have specialized expertise or institutional knowledge that would make handling any new technology deployment more efficient.
Essentially, technology deployment services are helpful to organizations that have advanced networks and permissions structures or no in-house expertise to handle all of the complexities and security requirements involved in setting up new technology. In addition, it’s a valuable resource to organizations looking to save time and reduce the stress of setting up new technology.
Are technology deployment services for you?
Technology deployment services streamline the setting up new hardware and software systems for employees.
Your IT provider can not only help you procure the proper solutions but can also correctly deploy them to fit your business’s needs and expectations.
Contact your IT provider if you want to learn more about technology deployment services and see if it could be a fit for you. You can also contact WEBT services here to learn more about our services.